![]() ![]() I don't think I've ever just turned it on, done a live broadcast and that's it. The tech support people are nice, but every week, which is to say every show, I have a problem. Review collected by and hosted on G2.com.īut I've been using it for 9 months every week now and it is THE MOST buggy piece of software I've ever used. I don't recommend dealing with this organisation or relying on their software for your needs. "After careful deliberation, I regret to inform you that Telestream will no longer be able to help you with your live streaming needs and will decline your refund request" It never was.ĭespite wasting some 50 hours problem solving and educating their own staff how their software works, this was their final send off. The fault was reported within this 30 day time period, and they had advised a fix would be issued. Unfortunately, that is outside of our 30 day refund policy." The management team came up with excuses and delays, and in the end, no resolution or fix was found.Īfter a final and formal complaint a year later, still with no fix, the end result was receiving an email stating "I understand you are hoping to get a refund for $299 from your Wirecast Pro purchase from. Promises were made that a fix would be available, and they confirmed they could replicate the issue, however this story changed and we were left in the dark with no fix. After dealing with the support team & management of this organisation, I allege the company has acted in an unethical way, providing false information following serious technical issues with their Wirecast Live Encoding software. ![]()
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